Feedback Monitoring Tools of the Russian Federal Tax Service

نویسندگان

چکیده

Abstract In recent years, the Russian Federal Tax Service has increasingly focused on processing taxpayer feedback through various communication channels. this paper, we investigate impact of system effectiveness tax collection over regions Federation for 2017‐2021. Using a unique dataset received and bunch ofcontrol variables with instruments, show that spread offeedback channels resulted in small but significant increase proceedings. We provide behavioral interpretation result: introduction systems signals taxpayers offices have started to pay attention what people think about their service. This simple signal transforms relationship between administration from surveillance authority customer relations, which is reciprocated by contributed improvement discipline.

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ژورنال

عنوان ژورنال: Nispacee Journal of Public Administration and Policy

سال: 2023

ISSN: ['1337-9038', '1338-4309']

DOI: https://doi.org/10.2478/nispa-2023-0007